U.S. Bank Ratings

I opened a US Bank Credit Card in October or November of 2025. I have paid every payment on-time and have proof of it, but US BANK charges me a LATE Fee, ever single month without exception. At first they waived the fee a couple of times, but now, they say that I have had the FEE Waived too many times to waive it any longer. That sounds like a good policy, except none of my payments were ever LATE. They are basically stealing the LATE fee Amount from me every month! They refuse to look at the proof from my bank showing that they were paid on-time. I have called at least 3 times, sent 4 emails and did the chat thing once, they refuse to look at the proof. I have record of the emails and chat.

Also, the payment hits the account weeks and weeks after it was paid, I'm sure they are adding more interest to my account for these delays on their part.

My Suggestion: NEVER, EVER GET A US BANK Credit Card for any reason. You could be subject to them stealing from you!

You might think, this guy is crazy, but I always pay my bills on-time, this is the only CC, out of 5, that I use that has problems. These issues, are at their end. They fabricated this to steal from me, I wonder how many other people they are doing this to?

Good Luck!
Samuel Anthony Ezzo - May 12, 2026

I have been away from this location for sometime. I came in with my Son to deposit a check. Mrs. Jaile Gillespie was so very kind to us. She took time to see how she could help us. When my Son and I finished with my transaction, he asked me to get him an account at that BANK!! LOL he's 17 and he saw how kind I was treated thank you! You never know what kind of impression you leave with others.

Hi Team, I want to express my heartfelt appreciation for Dana's outstanding assistance in setting up my new account. I did not get the first young lady's name, but she was unfamiliar with the process and kindly led me over to Dana to ensure I was accommodated. Dana's extensive knowledge and remarkable patience made all the difference, and I couldn't have done it without her guidance. Thank you, Dana, for your exceptional support! It's efforts like this that will keep me coming back. Please forward this to anyone who needs to see it, as I am not familiar with your team leaders.
Best Regards
Grizz' Insane Labor

This Virginia Santiago has stolen $71.00 out of my checking account. And I'm going to the Phillip Burtin Bldg FBI office to have an investigation done. She will fail a lie detector test, guaranteed. Mike Clemons

I just moved to town, and went in today to get some change. The teller asked if I had an account there and I said no. She refused to make change for me simply because I had no account there. So what the heck?? I told her that I would take all my business elsewhere, and walked out of the store. Leaving, I realized that the US in US Bank stands for US, not ME. It is the US Bank - of course! People are your product, and the bank is there to make money off of me. Why would I ever consider opening an account there? The US bank is now the THEM Bank - I crossed the street and The State Bank quickly provided me change.

The bank closed my account without giving me any warning. They will not give me my money and are accusing me of claiming there were fraudulent charges on my account, I never made these claims, and they were charges that frequently appear on my account. They took approximately 900 dollars for these alleged fraudulent claims. No one at the bank will speak with me about why the account was closed or when my funds will be returned to me. The bank manager refused to speak with me!!

I have called the bank numerous times only to be brushed off. They told me I will have to wait for a letter in the mail. They have left me unable to pay my bills or buy food! It is unethical, but It is criminal. I will be suing them for damages if I do not receive an explanation and all of my funds returned to me!! I will be going into the branch tomorrow to demand answers and my money. If I don't get both they are going to paying me far more in damages than they should just have given me immediately. DO NOT bank here! hey are thieves and liars. I hope to get a response to this email before I go into the branch.

I was at the drive-thru on 9/24/2025 at 9:21 AM to make a withdrawal. The lady assisting me sent out a withdrawal slip for me to sign. After signing it, I tried to send it back, but she had left to help others and answer the phone. Eventually, she returned and asked how I wanted my cash. I expressed that it was rude of her to leave me waiting while helping others. She explained it was to keep the lines moving, but I found it very rude. What about me? Again, very rude.

I paid off my home equity line of credit months ago but US Bank has/will not update my credit report. I've contacted them numerous times but always get different answers and excuses. This is affecting my credit score and ability to borrow.p

After about 6 mos. of correspondence with US Bank, on my multi level scam, I still have no satisfactory answer. The entire complaint is based on the individual who I was connected to after being transferred to the fraud department. She was a scammer! I've been with US Bank for about 30 years, so I believed the scheme she put me through to "protect my assets". My reason for calling was to report suspicious activity. I have lost my annuities! I sent them my Verizon call list so that they could review their recorded calls. They never mentioned receiving them or reviewing them. Their communication has been sorely lacking. Their last letter advised me on how to recognize scammers and that US Bank would never contact me to liquidate my assets. I called THEM!!

I'm very disappointed to have my branch in Potosi, Missouri close. Their was so much internal chaos that was never solved from poor district management that should've at least tried to fix it. From what I understand the employees had no idea it was coming. When they tried to contact the district manager she wouldn't return their calls. Now my town has one less bank and a nasty eyesore of a building. I can't change what's done but can somebody st think to tell the town they want to close the bank so maybe the customers can help to save it.

Our experience with the fine gentlenen at this branch has been stellar. Our trusted advisor Jason.

We needed to move a security box to another branch. No answer to calls, even 800 number customer miner support tried. Huh? But a call to this branch figured out a way, sent msg snd got thru. I want the people at it's branch to be my bankers. Please keep all my bankers, they are very very good.

Don't bank with US Bank! I'm very disappointed with the service of US Bank, it's always an hour or more on the phone for their mortgage department only to get contradicting answers each time. They assign a "mortgage assistant" to each customer; however, don't ever expect to talk to your "assistant." The branch offices are just as awful, especially at the location closest to where I work and live. You can't get any help over the phone because they never answer the phone. Then when you go in, they are rude and act like you are putting them out. It's a sad situation. I went in today and the associate could not see transactions past two weeks on my checking account. What? He said he would have to get his manager. I said ok but he said he would have her call me. It's now been six hours, and I still haven't heard and highly suspect I will not hear from her. Ready to switch all my accounts and my family's accounts. Ugh! I've had accounts with them for more than 20 years, now they are charging me a monthly maintenance fee for doing LESS than ever. I've had more complications from Bank associates who don't know what they are doing! It's been hours and hours and hours of trying to get things straightened out. Don't trust US Bank.

The working hours of this Bank does not tell you that they close for an hour over lunch.

Awesome people... I would give them all 5 stars.. Also if Miss Gemma in Sumner read this, couldn't wait to tell you my rate...774!!! Thank you all again.

Teller forgot to sign my cashier's chk, brought it in and was told it would be researched to find out issuer. Was sent home and told they'd call the following morning. No call, and when trying to call branch no teller available.

Called at today nov. 13 at 4:40 pm and no one answered my call. Have a question about a possible missing safe deposit box and missing annual dues statement or invoice sandra mckee 1/650-575-7940 cell w voicemail.

There is a guy who works there very bad person who yells at you not nice very rude I explain I have disabilities he didnt care he yell and cussed at me because of him I went to the er

Jenny called and left me a message to call her. I call, but everything is automated. I DO NOT want to deal with automation. I just want to be connected with Jenny to see what she wants or needs.

Hey Kiana, Thanks for helping me yesterday afternoon on the issues of our Debit cards, It got cut off shortly due to intermittent wifi problem. Calling directly to our current bank with your efficient help is super cool. 😎 😎. 😎...
We won't mind calling from overseas.
Thanks again,
*Jocelyn

I sure miss the 3rd Street US Bank. But this US Bank is ok except for no parking and all the bums hanging around outside. I can't say all the employees are bright bulbs but they try hard and they are friendly. So I continue to go back.

I scheduled a virtual meeting for today at 11am to talk about moving our $4M business banking and am being stood up. I tried calling directly to reach Angela Nape and couldn't even get anyone to answer the phone... and was hung up on. This is abysmal service.

Customer service is non-responsive. Was on hold 20 minutes waiting for a banker to pick up. Was disconnected eventually.

Worse customer service that I have ever experienced. Didn't understand what they were looking at and when tried to explain, they wouldn't listen and talked down to you. Will never go there again.

Very upsetting that have so much less service than before and closed on Saturday what the heck is wrong???

I want express my gratitude for the excellent service provided by Misty Ballantyne. I had spent 30 minutes the previous day on the telephone with Online Banking trying to add Zelle to our HOA account. They advised me to go to my branch in Olathe, which I did the next day where I waited for over an hour to be told no one could help me and request I go to another branch. I proceeded to the Hawthorne branch where I met Misty and being impatient and irritable I didn't like first response, but she requested we try another approach which resulted in successfully getting Zelle set up for our HOA. Thank you and you are an asset to your branch.